Passenger Beaten for Complaining About Food
In a shocking incident aboard the Somnath Jabalpur Express (Train No. 11463), a passenger was allegedly beaten up by catering staff for daring to speak out against food overcharging, and the internet is furious.
Passenger Beaten for Complaining About Food
A 19-second video that’s now gone viral shows a man being physically assaulted inside a sleeper coach, surrounded by a group of men, some of them wearing catering uniforms while other passengers look on in stunned silence. The reason? The man had reportedly filed a complaint through Railway Seva, the official Indian Railways grievance portal, after being overcharged for food.
Passenger Beaten for Complaining About Food
But what happened next is even more disturbing. According to the viral post, the complainant’s PNR and seat details were allegedly shared by IRCTC with the catering contractor, the very people the complaint was filed against. In what appears to be a serious breach of privacy and passenger safety, the contractor is accused of sending his men to confront the passenger during the journey.
Passenger Beaten for Complaining About Food
“Sharing passenger details with the people being complained about makes no sense,” the post reads. “There should be third-party verification, and refunds must be processed without endangering passengers.”
The footage and the story behind it have sparked outrage across social media, with people demanding strict accountability and better protections for whistleblowers.
Passenger Beaten for Complaining About Food
One user recounted a similar experience:
“I complained about food sellers working at 11 pm. At 2 am, 3 to 4 people came with the TC, woke me up and asked who complained. I told them it was me and if they didn’t leave, I’d complain again. They think they own Indian Railways.”
Passenger Beaten for Complaining About Food
Another pointed out a deeper issue:
“Senior management might care about complaints, but the ground-level staff are trying to scare passengers into silence.”
“Even if the caterer is blacklisted, they’ll just register under a new name and come back. India is the land of loopholes.”
Passenger Beaten for Complaining About Food
The viral incident has ignited a national conversation about passenger rights, data privacy, and the urgent need to clean up the rot in railway services. As pressure mounts on Indian Railways and IRCTC, one thing is clear, the public won’t stay silent.
